They forgot to tighten the lug nuts. I will never come back here again. Please be more careful.
Thank you for the feedback from the alignment we performed back in March. I did speak with you on the phone today about your lug nuts being loose on your 2 rear tires. You were concerned about are protocols as to what we do when a vehicle comes in. Every vehicle gets a basic digital inspection with pictures to check for leaks or service items that can readily be seen. In your vehicles inspection we told you the rear tires had metal showing on the inside. This happens because these tires were on the front and were there for too long without rotation or the alignment was off due to worn parts or just being out of adjustment. They had to have been rotated to the back. You informed me in our conversation that a shop did a suspension repair in the front a few days before you brought the vehicle to us for an alignment. Since the tires on the front were not worn out, they were probably on the back before they did the repair. I say this because the alignment was off and the tires in the front were not worn out, but the rears again were down to metal. You asked is we have a check system in place, and we do. Whenever a tire is removed and put back on the vehicle a torque wrench is used to tighten the lug nuts. This is done on every car that has a tire removed. We didn't remove your tires and unless the Tech put a torque wrench on the lug nuts to check them, we wouldn't have known they were loose. Iam truly sorry they came loose and Iam glad you didn't have an accident or any damage to your vehicle because of it. I did bring this up to the whole team. Thank you again for coming in.
- Performance Specialties