I'm a curious person with various questions & like to learn about things. Once Ernie (the owner) recognized that I appreciated him explaining the breakdown of my vehicle maintenance & even gave me options so I could make my own decision about the service I preferred to get done. There was a small lack of communication from the front desk about me being seen the day I went but ultimately they took care of me & I was grateful. I left with different estimates & pictures via mobile phone of the work that was done which I found helpful to have.