Decided to give this place a try because of good reviews. Was very disappointed to find rude and unprofessional service manager Ed. I came in to do the alignment because there was wear in one of the tires, give me a printout which showed alignment was pretty much good before I came in, they slightly adjusted steering wheel agle (which wasn't even noticeable before) And obviously charged me for the alignment. Ed tried to tell me that slight steering wheel off centered could off caused tire wearing out on one side 😆 when I tried to have a conversation with him about what could be the cause, it was going nowhere , Ed just give me rude deamining attitude back. Don't know why they keep him as a service manager there, I Will not be going back!
I apologize for you're bad experience with my service writer. It appears that he was not able to communicate with you . I did look at the alignment readings and you're right front tire was off by 9 degrees , it was aimed outward which would cause a wear on the inside of the tire. We adjusted it 9 degrees which then made your steer ahead reading zero. It may not seem like much but 9 degrees does make a difference. They also inflated your tires because all of them were low. They did recommend you replace the tires and there were some other items on your digital inspection that was performed for you too see about the condition of your vehicle. You purchased an alignment that has a warranty and if it needs to be rechecked we would be more than happy to do so at no charge for up to six months. Thank you again for coming in.
- Performance Specialties